777ck Privacy Policy — How We Handle Your Personal Data

This Privacy Policy ("Policy") describes how 777ck ("we", "us", "our") collects, processes, stores, and protects the personal data of individuals ("you", "User", "Member") who access or use the 777ck online gaming platform, available at 777ck.im and any associated mobile or desktop interfaces.

This Policy applies to all personal data processed in connection with your use of the platform, including data provided during registration, data generated through your gaming activity, data collected automatically through your device and browser, and data received from third-party payment processors and identity verification services.

By creating a 777ck account or continuing to use the platform following notification of any update to this Policy, you acknowledge that you have read and understood how your personal data is processed as described herein. If you do not agree with any part of this Policy, you must not use the 777ck platform.

This Policy should be read alongside our Terms & Conditions, which govern your use of the platform more broadly. In the event of any conflict between this Policy and the Terms & Conditions on a data protection matter, this Policy takes precedence.

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For the purposes of applicable data protection law, 777ck is the data controller responsible for the personal data of its users. As data controller, we determine the purposes for which personal data is processed and the means by which such processing is carried out.

For all data protection enquiries, subject access requests, or complaints regarding the handling of your personal data, you may contact our Data Protection team using the contact details provided in Section 14 of this Policy. We are committed to responding to all legitimate data-related requests within 30 calendar days of receipt.

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We collect personal data through the following means:

• Direct collection: Information you provide when registering an account, completing identity verification, making a deposit or withdrawal, contacting our support team, or responding to a survey or promotion.
• Automated collection: Technical and usage data collected automatically when you access the platform, including IP address, device identifiers, browser characteristics, session timestamps, and in-platform behaviour.
• Third-party sources: Identity and fraud-risk data received from KYC verification providers; transaction data received from payment processors including bKash, Nagad, Rocket, and Upay; and device risk signals from fraud-prevention services.

The specific categories of data we collect and their respective retention periods are set out in the summary table above. We do not collect sensitive personal data categories (such as biometric data, health data, or racial or ethnic origin data) unless compelled to do so by a specific legal obligation and with appropriate safeguards in place.

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We use the personal data we collect for the following purposes:

• To create, manage, and maintain your 777ck account, including verifying your identity and age (21+) as required by our responsible gaming obligations.
• To process deposits and withdrawals in Bangladeshi Taka (BDT) via your chosen payment method (bKash, Nagad, Rocket, Upay), and to maintain accurate financial records of all transactions.
• To deliver the gaming services you request, including sports betting on cricket (BPL, Bangladesh Tigers, IPL, T20 World Cup), live casino games (Ezugi, Evolution Gaming), slot games (Pragmatic Play, NetEnt, Microgaming), and other products available on the platform.
• To comply with our legal and regulatory obligations, including anti-money laundering (AML) checks, Know Your Customer (KYC) verification, and reporting obligations to competent authorities where required by law.
• To detect, investigate, and prevent fraudulent activity, collusion, bonus abuse, and any other activity that violates our Terms & Conditions.
• To operate and improve our responsible gaming programme, including monitoring gaming patterns for indicators of problem gambling behaviour and proactively contacting users where concerns are identified.
• To communicate with you regarding your account, including transactional notifications, security alerts, and support responses.
• To send you promotional communications, including offers related to cricket betting promotions, Eid and seasonal bonus offers, and new game launches — but only where you have provided explicit consent or where a legitimate interest applies and you have not opted out.
• To analyse platform usage data in aggregated and anonymised form for the purposes of improving our services, measuring the performance of features, and conducting business analytics.

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We process your personal data only where we have a valid legal basis for doing so. The legal bases we rely on are as follows:

• Contract performance: Processing necessary to provide you with the gaming services you have requested, to manage your account, and to process your financial transactions.
• Legal obligation: Processing required to comply with applicable laws and regulations, including AML obligations, KYC requirements, and any reporting requirements imposed by competent authorities.
• Legitimate interests: Processing for fraud detection, platform security, responsible gaming monitoring, internal analytics, and product improvement — where these interests are not overridden by your rights and interests. We conduct a legitimate interests assessment before relying on this basis.
• Consent: Processing for marketing communications, analytics cookies, and any processing not covered by the above bases. You may withdraw your consent at any time by contacting support or updating your account communication preferences.

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The 777ck platform uses cookies and similar tracking technologies (including pixel tags, local storage objects, and session identifiers) to operate the platform, maintain your session, detect fraud, and analyse platform usage.

We use the following categories of cookies:

• Strictly necessary cookies: These cookies are essential for the platform to function. They enable you to log in, maintain your session, and navigate between pages. These cookies cannot be disabled without breaking core platform functionality and are placed on a legitimate interest basis.
• Security cookies: Used to detect fraudulent login attempts, identify unusual session behaviour, and protect the integrity of your account. Placed on a legitimate interest basis.
• Analytics cookies: Used to understand how members use the platform — which games are most popular, how long sessions last, and where users encounter difficulties. This data is processed in aggregated form. These cookies are placed only with your consent.
• Preference cookies: Used to remember your language and display preferences within the platform. Placed on a legitimate interest basis.

You may manage cookie preferences through your browser settings at any time. Please note that disabling cookies categorised as strictly necessary may impair your ability to use the platform. Analytics cookies may be disabled without affecting core functionality.

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777ck does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share your data with third parties only in the following circumstances:

• Payment processors: We share the minimum necessary financial data with bKash, Nagad, Rocket, and Upay to process your deposit and withdrawal transactions. These processors are contractually bound to handle your data securely and solely for payment processing purposes.
• Identity verification providers: We share identity documents and related data with KYC verification service providers for the purpose of age and identity verification. These providers are contractually required to process data only on our instructions.
• Fraud prevention and AML services: We may share transaction and device data with fraud detection and anti-money-laundering screening services to protect the platform and comply with our legal obligations.
• Game providers: To deliver live casino and slot games, technical session data (such as game session tokens) is shared with providers including Ezugi, Evolution Gaming, Pragmatic Play, NetEnt, and Microgaming. These providers process only the data necessary to deliver the game experience.
• Legal and regulatory authorities: We may disclose personal data to law enforcement agencies, regulatory bodies, or courts where required by law, court order, or other legal process, or where we determine in good faith that disclosure is necessary to protect the rights, safety, or property of 777ck, our users, or the public.
• Business transfers: In the event of a merger, acquisition, restructuring, or sale of all or part of our business, personal data held by 777ck may be transferred to the acquiring entity as part of that transaction. We will notify affected users prior to any such transfer.

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Some of the third-party service providers we work with — including game technology providers and fraud prevention services — may process personal data in countries outside Bangladesh. Where such transfers occur, we take steps to ensure that appropriate safeguards are in place to protect your data to a standard at least equivalent to that required under applicable data protection law.

Safeguards we rely on for international transfers include: contractual data protection clauses binding the recipient to appropriate data handling standards; transfer only to organisations that maintain independently audited security and privacy programmes; and case-by-case assessment of the legal framework and data protection standards of the recipient country.

If you would like further information about the specific safeguards applied to any particular international transfer, please contact our Data Protection team using the details in Section 14.

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We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The specific retention periods applicable to each category of data are set out in the data collection table above.

As a general principle, account data is retained for five years following the closure or deactivation of a member's account. Financial transaction records are retained for seven years to comply with applicable financial crime prevention legislation. Technical and usage data is retained for shorter periods — typically 13 months — unless it is required in connection with an ongoing fraud investigation, dispute, or legal proceeding.

Following the expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents reconstruction of the original data. Where anonymisation is used, the resulting aggregated data may be retained indefinitely for analytical purposes.

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Subject to applicable law, you have the following rights in relation to the personal data we hold about you:

To exercise any of the rights listed above, please contact our Data Protection team at the email address listed in Section 14. We will verify your identity before processing any request and will respond within 30 calendar days. There is no charge for submitting a data subject rights request unless the request is manifestly unfounded or excessive, in which case a reasonable administrative fee may apply.

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The 777ck platform is strictly for adults aged 21 years and above. We do not knowingly collect, process, or retain personal data from individuals under the age of 21. As part of our registration and KYC verification process, all new members are required to provide proof of age, and accounts found to have been opened by individuals under 21 will be immediately suspended and any associated funds returned in accordance with our responsible gaming procedures.

If you are a parent or guardian and have reason to believe that a person under 21 in your care has submitted personal data to 777ck or accessed the platform, please contact our support team immediately at [email protected]. We will investigate promptly and take all necessary steps to delete the relevant data and close the account without delay.

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777ck implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include, but are not limited to:

• SSL/TLS encryption for all data transmitted between your device and our platform servers, ensuring that your login credentials, financial data, and personal information cannot be intercepted in transit.
• Encryption at rest for sensitive data categories, including identity documents and financial account references, using industry-standard encryption algorithms.
• Role-based access controls ensuring that only authorised 777ck personnel with a specific operational need can access personal data, and that all access is logged and auditable.
• Multi-factor authentication requirements for all internal systems that hold or can access member personal data.
• Regular penetration testing and vulnerability assessments conducted by independent security specialists to identify and remediate weaknesses before they can be exploited.
• A formal incident response procedure that enables us to detect, contain, and notify affected users of any personal data breach within 72 hours of discovery where the breach is likely to result in a risk to your rights and freedoms.
• Contractual data protection requirements imposed on all third-party processors and service providers who handle personal data on our behalf.

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We reserve the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, our data processing practices, or the services we offer. When we make material changes to this Policy, we will notify registered members by email to the address associated with their account and by posting a prominent notice on the 777ck platform for a period of not less than 30 days prior to the changes taking effect.

The "Last updated" date at the top of this Policy will always reflect the date on which the most recent version came into effect. We encourage you to review this Policy periodically to stay informed about how we protect your personal data. Your continued use of the 777ck platform after the effective date of any amendment constitutes your acceptance of the updated Policy.

If you do not agree with any changes made to this Policy, you must cease using the platform and may request closure of your account by contacting [email protected]. We will process your account closure request in accordance with our account closure procedures, which include verification of your identity and settlement of any outstanding balance.

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If you have any questions, concerns, or requests regarding this Privacy Policy or the way in which 777ck processes your personal data, please contact our Data Protection team using the following details. All privacy-related enquiries are handled confidentially and with priority.

• Email: [email protected] (plain text — not a clickable link)
• Subject line for data requests: Use "DATA REQUEST — [Your Username]" to ensure your message is routed directly to the Data Protection team.
• Live Chat: Available through the member portal after login, 24/7, Bangladesh Standard Time (BST, UTC+6).
• Response time: We aim to acknowledge all privacy-related enquiries within 24 hours and to provide a full response within 30 calendar days. Complex requests may require additional time, in which case we will notify you of the extended timeline.
• Identity verification: For data subject rights requests (access, erasure, portability, etc.), we are required to verify your identity before processing the request. You will be asked to confirm your registered username, email address, and one further piece of identifying information.

We take all privacy complaints seriously. If after contacting us you remain unsatisfied with the resolution of your privacy concern, you may have the right to escalate your complaint to a competent data protection supervisory authority in your jurisdiction.